Moments Between Words

Analysis & Design

I designed a scenario-based learning experience demo focused on a highly relevant caregiving task—helping a person with dementia put on clothes. This scenario is built around a “one-idea” communication strategy, ensuring that the learner practices conveying clear, simple instructions.

To reinforce learning through trial and error, I developed three plausible incorrect options, each representing a common communication pitfall:

• Introducing irrelevant information

• Providing too many steps at once (cognitive overload)

• Using unclear or ambiguous phrasing

Each learner choice triggers a unique reaction from the character Marilyn, providing emotional feedback that simulates real-life responses. This emotional layer helps deepen learner empathy and understanding of effective communication strategies.

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I mapped out the learner journey using action mapping, ensuring that regardless of whether learners choose the correct answer initially, they are required to explore all options before completing the module. This reinforces the importance of thoughtful word choice and highlights how subtle differences in communication can lead to significantly different outcomes.

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Development
For content development, I used:

• Google Docs to draft scenarios, dialogue, and feedback scripts.

• Action mapping diagrams to outline interaction flow and learner pathways.

For media production, I used:

• HeyGen (AI video generator) to create the character Marilyn with diverse emotional reactions.

• Processed the videos with CapCut, removing backgrounds to integrate seamlessly into the learning interface.

• Designed the UI and visual assets in Canva, using a warm, calming color palette to evoke a supportive and caring environment.

• Finally, I assembled the learning module in Articulate Storyline, integrating branching scenarios, video feedback, and learner-driven interactions.

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Prototype Feedback and Revisions Summary

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Peer Review – Instructional Design Team:
I sought feedback from my instructional design peers on the prototype’s visual design, pacing, and clarity. Based on their input, I made several refinements, including:

• Smoother user interactions

• More effective chunking of information within the module

• Clearer and more consistent language

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Subject Matter Expert (SME) Review – Alzheimer’s Association (Local Chapter):
I also consulted with a community education SME from the local Alzheimer’s Association chapter. Key feedback included:

• “The content feels very realistic and accurately reflects day-to-day experiences of family caregivers.”

• “The emphasis on adapting communication to meet the person with dementia where they are—rather than correcting them—was especially appreciated.”

• “The strategies were clear, concise, and easy to follow—ideal for busy caregivers.”

• “The program is seen as valuable, especially for caregivers who may not have time for traditional education sessions or support groups.”

• “Self-paced access makes it a practical option for many in their network.”